TERMS & CONDITIONS
1.BOOKING AND PAYMENTS
To book the Property with us you should make the payment specified in the initial quote we email to you (the "Quote"). If the Quote stipulates that you pay an Initial Deposit (the "Initial Deposit") followed by a balance payment (the "Balance"), you must make both payments within the time periods specified. If the Quote asks you to make a payment in full, you must pay the full amount by the due date. If the Quote specifies that any damage deposit (the "Good Housekeeping Deposit") and/or a cleaning or other fee(s)(s) ("Other Fee(s)") is payable, you must also make that/those payment(s) within the time period specified.
Once booking dates have been agreed and we have received an Initial Deposit amounting to 30% of the total cost of your holiday or full payment, a provisional booking will be held for up to 3 days until your deposit has cleared (or 7 days for a cheque), when a confirmation of your booking will be given. A contract between us shall arise only when your booking is confirmed by us in writing via a letter of confirmation sent by post or email and is subject to these terms and conditions.
The balance becomes due 6 weeks prior to arrival. If the balance is not received, we will try to contact you, without obligation by email or phone. If the balance is not settled by the due date, it will be regarded as cancelled and the week opened for re-letting.
If you book within 9 weeks of your stay we ask for 100% of the cost of the stay as a non-refundable payment as well as the refundable Good Housekeeping Deposit.
You should carefully check the details of your booking before making a payment, as well as your Booking Confirmation and inform us within 7 days of any errors or omissions.
We accept payment via online banking or cheque or PayPal (payments using PayPal incur a 3.4% surcharge). If you need to pay by cheque please send only one cheque or add £5.00 to your reservation payment if sending more than one cheque. Please ensure that sufficient funds are available to cover your cheque as there is a £30 charge for any returned cheques. For reservations made within 2 weeks prior to arrival the rental must be paid by bank transfer or PayPal.
You must be 21 years or over when you book this accommodation. We have the right to refuse any reservation prior to the issuing of any confirmation in writing.
2. GOOD HOUSEKEEPING DEPOSIT
We also ask for a security deposit (the "Good Housekeeping Deposit") of £250 when you pay your balance, this will be refunded within 10 working days of your departure subject to satisfactory housekeeping checks. We retain this for damages, repairs and extra cleaning but reserve the right to charge you for additional costs incurred due to repair, replacement, negligence or loss as a result of damage caused during your stay. These charges will include, but are not limited to; costs for excessive cleaning required if the property is not left as you found it, costs for repair or replacement due to damage caused. Any additional charges will be invoiced to you after your stay, and will need to be paid within seven days of receipt. Legal action will be taken to recover costs if necessary.
3. CURRENCY AND RATES
Rates are quoted in Great Britain Pounds (GBP).
Rates are based on maximum of 14 people including children but not infants aged under 2 years.
4. TRAVEL INSURANCE
You agree to ensure that each member of your party is covered by all normal insurance (in particular cancellation,loss and damage to house contents, baggage and other property) and health insurance (including evacuation and repatriation coverage).
5. BOOKING CONDITIONS
Your reservation should be for holiday purposes only unless otherwise agreed in writing. The house should not be used for stag parties, hen parties, weddings or any similar event without prior discussion and written agreement by the owner.
The numbers in your party must never exceed the stated house capacity except by prior written agreement. Guests are welcome but you must inform us in advance of numbers and day of visit.
Additional costs will be incurred if extra cleaning is required as a result of an increase in your party numbers.
You cannot allow more people to stay in the Property than expressly authorised, nor can you significantly change the makeup of the party during your stay in the Property, nor can you take your pet into the Property unless it is shown on your booking form or detailed in other correspondence and agreed with us in advance. If you do so, we can refuse to hand over the Property to you, or can require you to leave it. We will treat any of these circumstances as a cancellation of the Booking by you and we shall be under no obligation to refund you for fees already paid to us in those circumstances. Any refund will be at our sole discretion.
6. THE PROPERTY
You can arrive at the Property after the time specified by us on the Arrival Date for your holiday and you must leave by the time specified by us on the departure date. The Arrival Time is after 4.00pm unless otherwise agreed. The Departure Time is before 10.00am unless otherwise agreed.
Housekeeping will arrive at 10am.
If your arrival will be delayed, you must contact the person whose details are given on the Booking Confirmation so that alternative arrangements can be made. If you fail to do so you may not be able to gain access to the Property. If you fail to arrive by midday on the day after the Arrival Date and you do not advise the contact of your anticipated late arrival we will treat the Booking as having been cancelled by you and we shall be under no obligation to refund you for all deposits, the balance and fees already paid to us. See the Cancellation Policy.
You agree to allow us or any representative of ours access to the Property at any reasonable time during your stay for the purpose of essential repairs or in an emergency at any time. Where possible we will arrange this with you in advance.
7. YOUR OBLIGATIONS
You agree to comply with the regulations set out in the Property Handbook provided to you at the property and any other regulations and notices specified by us and/or displayed at the property or in the Handbook from time to time and ensure that they are observed by all members of your party. You agree to keep and leave the Property and the furnishings, fixtures including outside furniture and equipment, including items such as kitchen equipment, BBQ, crockery and glasses clean and in good condition.
You agree not to cause any damage to the Property, the house, any part of the building or its contents and/or external facilities and environs, nor to do anything that may be reasonably considered to cause a nuisance or annoyance to us or to any other occupier of adjoining or neighbouring properties.
You agree to take all necessary steps to safeguard your personal property as well as the Property as a whole and its contents. All doors and windows must be locked when leaving the Property unattended. This is a requirement for insurance and will protect your valuables and ours. Also for our insurance to be valid the keys need to be left away from doors and windows and out of sight. Failure to adhere to this will render you liable for any damage or theft as a result.
If you engage caterers or any other service during your stay they must hold the relevant licenses or certificates and operate under the relevant standards and codes of practice imposed by Government and regulatory authorities.
We are not responsible for information or services provided by others.
You agree to make sure stair gates when used are fitted correctly and according to instructions and regularly checked by responsible adults in the party
You are responsible for the house, gardens, external spaces which form part of the site and contents during your stay.
Please be aware that our land is spread over 4 acres of gentle rolling countryside with paths of grass. Whilst picturesque, we advise that you should be aware that the walkways and other areas are not flat and care should be taken when walking as we cannot be held responsible should anyone stumble or fall.
8. OUR LIABILITY
Our maximum liability for losses you suffer as a result of us acting in breach of these terms and conditions is strictly limited to the total fees you have paid for the Booking.
We shall not be liable for any losses which are not a foreseeable consequence of us breaking these Booking Conditions. Losses are foreseeable where they could be contemplated by you and us at the time your Booking is confirmed by us.
Your Booking is made as a consumer for the purpose of a holiday and you acknowledge that we will not be liable for any business losses howsoever suffered or incurred by you.
We shall not be liable to you for any personal injury or damage to or loss of personal property, except where the injury, damage or loss is caused by our negligence.
This does not exclude or limit in any way our liability for death or personal injury caused by our negligence or for fraudulent misrepresentation; or for any matter for which it would be illegal for us to exclude or limit, or attempt to exclude or limit, our liability.
Where dogs have been included in the Booking Confirmation, the agreed number of well behaved, de-flead and de-wormed dogs are welcome. These must be kept under control at all times and are not allowed on furniture or upstairs. On departure all trace of their presence must be gone. You must not leave them alone on the premises for any length of time. Compensation will be sought for any damaged caused by them. Dog dirt must be cleared and put in plastic bags which must be properly sealed before placing them in the black household bin. There is a charge of £20 per dog.
10. CANCELLATION POLICY
If you need to cancel your Booking you must write to us or email us as soon as possible. A cancellation will not take effect until we receive confirmation in writing or via email from you.
If you need to change the date of your stay we will be as flexible as possible to accommodate your wishes; dates can be amended up to 6 weeks before your stay subject to availability. Within 6 weeks of your stay this will be treated as a cancellation.
Guests cancelling up to 9 weeks before the start of the holiday will receive a refund of 50% of the balance payment if it has already been paid. In case of a split payment, the Initial Deposit is always non-refundable.
Guests cancelling within 9 weeks or less of the start of their holiday will receive no refund unless we are able to resell your booking. In this case you will receive of 50% of the balance payment and the Initial Deposit is always non-refundable.
In the unlikely event that we have to ask you to leave because of unacceptable behaviour or damage, or if you decide to you do not wish to stay for the duration of your reservation for whatever reason, this will be treated as you cancelling your reservation, therefore we will not refund or compensate you in any way.
We would hope that we would not have to either cancel or adjust your reservation in any way: however, as unforeseen problems do occur, we would contact you immediately to discuss any proposed cancellation or adjustment. If alternative dates are unacceptable to you, we will refund all of your original rental deposit, balance and Good Housekeeping Deposit. However, we will not be liable to refund you for any fees you may have paid to any third party in connection with your holiday (including, without limitation, fees for travel, entertainment, activities or insurance).
Every effort has been made to ensure that you have an enjoyable and memorable holiday. If however, you have any cause for complaint it is important that remedial action is taken as soon as possible.
It is essential that you contact us as soon as possible if any problem arises so that it can be speedily resolved. It is often extremely difficult (and sometimes impossible) to resolve difficulties properly unless we are promptly notified. Discussion of any criticisms with us whilst you are in residence at the Property will usually enable any shortcomings to be rectified straightaway. In particular, complaints of a transient nature (for example, regarding preparation or heating of the Property) cannot possibly be investigated unless registered whilst you are in residence. If we are not informed of any problem then we will have been denied the opportunity to rectify it and this may affect your rights under our contract.
If any complaint cannot be resolved during your holiday, you must write to us with full details within 28 days of the end of it.
Scottish Law Applies exclusively. The contract between you and us is governed by the Law of Scotland and we both agree that any dispute, matter or other issue which arises between us will be dealt with by the Courts of Scotland.
You may not transfer your Booking or any rights and responsibilities under these Booking Conditions to any other person, without our prior written consent.
If at any time any part of these Booking Conditions is held to be unenforceable for any reason under any applicable law, that part shall be deemed omitted and the enforceability of the remaining parts shall not in any way be affected by that omission.
These Booking Conditions, together with the Quote, the Cancellation Policy and our confirmation email contain the entire agreement between us and you relating to the Booking and supersedes any previous agreements, arrangements or discussions.
14. OTHER MATTERS
These Terms & Conditions (the "Terms and Conditions") are between the property owner / manager ("we", "us" and "our") and the holidaymaker(s) who book our property (the "Property"). References to "you" or "your" in this document are references to the person making the booking ("Booking") and all members of the holiday party.
For the purpose of this agreement, the term "Property" refers to the house, its contents, the garden, fences, walls, oil tanks, waste bins and all associated parking, access, services, property, garages, land and fields.
Any Booking is subject to these Terms & Conditions. These Terms & Conditions form the basis of your contract with us so please read them carefully. Nothing in these Terms and Conditions affects your normal statutory rights.
15. Facebook Competition
All the above apply to the winners staying as well as; The winner must have liked and shared the Facebook competition post by the end date stated in said post by doing so you agree with our terms and conditions. The Three Nights of choice can not fall within our Easter, New year and Christmas periods and are subject to availability. Prize not transferable to Third Parties. Maximum 12 named persons allowed. Guests must consists of prize winner, immediate family and friends. £250 refundable security deposit required. No cash alternatives. Winner can refuse prize but will not be offered anything else in return. Three Nights chosen by the winner must be Consecutive. No Dogs allowed. Hot tubs at extra cost from separate hot tub provider. Once fixed, the dates can only be changed by agreement with owner.